Chatbots hold almost unlimited possibility, and yet the reality is that it takes time to get the complexity put in place in a way that adds value instead of frustrates customers.

Instead, the first step might be to consider this highly advanced tool nothing more than an old fashioned PABX system, and think of the 3 main things an inbound customer might need from you. In doing so, it’s almost effortless to set up a simple decision tree.

Even just setting up a standard response for each question will go a long way in helping your customers and making them feel satisfied.